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#1 Support & Feedback Forum Guidelines

Posted: Fri Apr 18, 2025 2:10 pm
by cyberdemon
Support & Feedback Forum Guidelines


Important: This topic is stickied and will remain at the top. Please read before posting.

Only One Post Per Person Per Support Reason
  • Create exactly one topic for each distinct issue or suggestion.
  • Do not open multiple topics for the same problem.
  • Duplicate requests will be closed or merged without notice.
  • If you have new details about your issue, update your original topic instead of starting a new one.
  • For unrelated issues, open separate topics.
Before You Post
  • Search existing topics to ensure your issue hasn’t already been reported.
  • Use a clear, descriptive title (e.g., “Crash on Startup – Windows 10, v1.2.3”).
  • Include all relevant details: platform, version, error messages, steps to reproduce.
Ticket Handling
  • Once a moderator or admin acknowledges your request, it will be moved into our ticket system.
  • You’ll receive updates either as replies in your thread or via private message.
  • Please monitor your PM inbox for ticket progress and resolutions.
Enforcement
  • Topics that break these rules may be merged, locked, or deleted.
  • Repeated violations may result in temporary posting restrictions.
  • Moderators will enforce these guidelines at their discretion.
Thank you for helping us keep support organized and efficient!